Features
• Vendor Claims Web Front via the Internet, the software, or a portal
• Customer Claims Status - Customer claims status delivered to the customer
• Communications to all users with alerts, messaging and fax noticing
• Vendor database including Vendor type, qualifications, pricing, history and capabilities
• Vendor availability by region, territory, branch, radius, rotation and zip code
• Performance History - Identification of Claims load and progress
• Centralized Download and Data backup - Replace data without worry
• Automatic backup and restore of data - Always start where you left off
• Claim File Document Management including Video & Photo Storage - Download and store photo’s and video’s that are directly attached to the claim file. Auto-archive can be set to save storage space.
• Wave File Storage - links directly to claims history - Save statements from Insureds and contractors for authorized recorded messages.

Productivity & Control
• National Logical Dispatch - Dispatch module allows users to dispatch logically by insured’s location.
• Call Center Integration - Multi-business line solution uses one login center for multiple lines of business.
• Legacy System Integration - Pre-built code for integration with legacy systems including new integration solutions built by Microsoft IVC partners.
• CAT Management - Out of area adjusters can select validated contractors
• Pricing & Process Controls - Process and pricing controls on every estimate - Compare pricing to other contractors in the area or by national average.
• Centralized Upgrades/Updates to all or selected users, areas and regions
BESTCentral Vendor Management Solutions - Deployment
• Non-Intrusive - Rapid Deployment
• End-to-End Claims eBusiness Solution
• Built-in ROI measure and Audit on Every Estimate with intuitive user controls
• One Solution for Multiple Underwriting Lines
• Reserve and Compliance Control - Premium Increase Justification
• Control of Vendors and Personnel - Control of Claims process using payment limits
• Qualified Vendor Program Management - Use existing vendors or integrate with qualified vendors
• Pricing Profile & Process analysis by each region, branch, city, state, zip, adjuster and vendor