Vendor Management

The Multi-line Vendor Management Solution

B.E.S.T.Central™ can monitor and manage vendors across insurance lines at nearly every step in the claims process. When a user connects to B.E.S.T.Central™, the system automatically updates, integrates and synchronizes among other items: claims status, new assignments, reserves, user productivity, usage, price changes, notices, e-mails and e-messages to authorized users of the system that today could take days.

Features
Overview
Product Specifications

B.E.S.T.Central Vendor Management Solution Features

Features

• Vendor Claims Web Front via the Internet, the software, or a portal

• Customer Claims Status - Customer claims status delivered to the customer

• Communications to all users with alerts, messaging and fax noticing

• Vendor database including Vendor type, qualifications, pricing, history and capabilities

• Vendor availability by region, territory, branch, radius, rotation and zip code

• Performance History - Identification of Claims load and progress

• Centralized Download and Data backup - Replace data without worry

• Automatic backup and restore of data - Always start where you left off

• Claim File Document Management including Video & Photo Storage - Download and store photo’s and video’s that are directly attached to the claim file. Auto-archive can be set to save storage space.

• Wave File Storage - links directly to claims history - Save statements from Insureds and contractors for authorized recorded messages.

Productivity & Control

• National Logical Dispatch - Dispatch module allows users to dispatch logically by insured’s location.

• Call Center Integration - Multi-business line solution uses one login center for multiple lines of business.

• Legacy System Integration - Pre-built code for integration with legacy systems including new integration solutions built by Microsoft IVC partners.

• CAT Management - Out of area adjusters can select validated contractors

• Pricing & Process Controls - Process and pricing controls on every estimate - Compare pricing to other contractors in the area or by national average.

• Centralized Upgrades/Updates to all or selected users, areas and regions

BESTCentral Vendor Management Solutions - Deployment

• Non-Intrusive - Rapid Deployment

• End-to-End Claims eBusiness Solution

• Built-in ROI measure and Audit on Every Estimate with intuitive user controls

• One Solution for Multiple Underwriting Lines

• Reserve and Compliance Control - Premium Increase Justification

• Control of Vendors and Personnel - Control of Claims process using payment limits

• Qualified Vendor Program Management - Use existing vendors or integrate with qualified vendors

• Pricing Profile & Process analysis by each region, branch, city, state, zip, adjuster and vendor

More Information

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